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FAQs

Is It Safe To Order Online?

You can be assured that shopping with Klassywear.com is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

 

How Can I Pay For My Order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments.

We accept payments through Paypal, the fast and secure way to pay for orders online. Don't have an account? Don't worry! You can still pay with your credit/debit card, simply choose this option while checking out on the Paypal website.

 

Can I change/cancel my order?

 We are happy to change or cancel orders. If your order has been placed, but not dispatched, we will make the change or cancel your order  straight away if possible. If you have received your goods then we are happy to cancel or make changes in accordance with our Returns Policy. More information on making a return can be found in Returns Section.


How Do I Know That You Have Received My Order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

 

Why do you stock exchainstore products.

There are a lot of exchainstore products that are left with manufacturers as overstock  or end of line and are great quality and popular products, we are able to get them from our suppliers and make them available to our customers at a lower price than the original prices on the high street.

 

Why Remove Exchainstore Labels.

Original store labels are removed from items that are Exchainstore Products, to comply with the UK regulations for the resale of branded goods.

Store labels are removed, cut or blacked out in accordance to requirements of the Chainstores. This is in order to protect the intellectual rights of the original High Street Chainstore and to prevent unauthorised store-returns. Labels are removed by the manufacturer or by ourselves before sale. Most items of clothing have labels with washing instructions and fabric content.

 

 

What high street stores do you have stock from?

We sell some products that were originally produced for Adams, George at Asda, Autograph, Asos, Aware, Bay Trading, BHS, Bon Marche, Burton, Debenhams, Dorothy Perkins, Evans, Gap, George, John Lewis, Jane Norman, Marks & Spencer, Miss Selfridge, Monsoon, Mothercare, New Look, Next, Per Una, Principles, Red Herring, River Island, Sainsbury (TU), Tesco (F&F), Top Man, Top Shop, Wallis and many more.

 

Are all your items of clothing Ex-Chainstore?

No. Most of our items are not exchain store products and are with original labels.

Where we have not listed the item as ex UK Chainstore, they will be sold with labels (and tags where applicable).

 

Will you be getting more?

Due to the limited nature of some of the products we stock we can often sell out very quickly. We do sometimes re-stock of classic or popular items.


You have not replied to my query?

We try to respond to any queries as quickly as possible, however sometimes there may be delays. As a small independent company we occasionally receive multiple queries at peak times. In such instances we are still trying to provide all our customers the best possible service, but it may take more time. We ask for your patience, but we appreciate how frustrating it can be to have to wait for a response. If you email us again we will do our best to solve the problem and update you on the progress of your enquiry.

 

My order contains a faulty item.

If for some reason your order contains a faulty item please contact the sales team immediately and we will assist you in returning the item. When we receive the item back we will replace the item, offer an alternative or offer a refund. This however is not valid if the item has been worn or washed.

 

You have sent me the wrong item.

If you have been sent the wrong item please follow the returns procedure and return it to us. We will send the correct item back out to you and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.


Can you confirm you have received my return?

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend you to send the item back with Recorded Royal Mail and tell us the tracking number. This will allow you to track your parcel at every stage of delivery, including when we receive it.

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